TD Bank US Holding Company Consumer Loan Complaint

Vehicle lease Shopping for a loan or lease

TD Bank US Holding Company Consumer Loan department,

Vehicle lease Shopping for a loan or lease Michigan

- -, - RE : TD AUTO LOANS NEGATIVE CREDIT REPORTING This complaint is in regards to a debt that TD Auto Loans claim I owed from a - lease I turned in. The negative information that they placed brought my credit score down - points. Following are the facts concerning this matter. In -, I leased a - - and paid it to term. Upon returning the car, I was given a new lease. I paid the new lease to term never missing or never being late. When the lease came to term, I was asked to turn the car into any - dealership. I elected to turn it into - - -, -, -, located at - - -, -, Michigan -.


Several weeks later, I received a letter from Chrysler Financial stating I was supposed to pay a fee for turning the car in. Since there was no damage on the car, very low mileage, never late or missed any payments and the lease was not an early turn in, I could n't understand why I was still in debt. Later I received another notice. I then sent an in-depth complaint to - - Offices outlining my concerns. I did not hear from them again. In -, I leased a top of the line, $40000.00 - -. Several months later, I received a letter from - informing me I was eligible for the Pull Ahead Lease Program. I returned the - - - and they wrote another lease for a top of the line - - - - of which I am driving today, at no time was I required to pay an end of lease fee. When - informed me a finance company by the name of TD Auto Loans had put negative information on my credit report last month, I had never heard of them. That 's why I thought this was an Identify Theft Crime and immediately filed a complaint with the FCC, case number -. However, after researching the matter, I learned Chrysler Financial apparently went out of business or sold the company to TD Auto Loans, therefore, when I sent my complaint letter to - - - in -, it automatically went to the new owners, TD Auto Loans, therefore, I contacted the FCC today, - - to cancel the Identify Fraud Charge. In an effort to clear up this matter, I traveled over to - - - on -/-/- in search of the salesman that handled my lease in -, but I learned he passed away two-years-ago, however, I did speak to one of their finance managers. After listening to my story, he stated, in his opinion, they probably found an old bill from - and put it on my credit report because there is no way I could have leased - $40000.00 cars while owing a financial institution. He also pointed out, if it were the case, the negativity should have dropped off in -. Would you please assist me in getting this company to delete the negative information they placed on my credit report from - which brought my scores down - points. Any assistance would be greatly appreciated. As a footnote, being curious to know more about this company, I typed into my computer, TD Auto Loan Complaints and what these people have done and is still doing to the consumers is dishearting.

TD Bank US Holding Company customer in Michigan
May 27, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with explanation

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