American Honda Finance Corporation Consumer Loan Complaint

American Honda Finance Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease Georgia

We have financed - vehicles through American Honda Financial services AHFS ). We make monthly payment on - vehicles by ACH from - - - -. In - of 2016, AHFS sent through - payment requests for each vehicle ( I understand this happened to many people ). They quickly sent through a correction and our bank statement indicates we made - payment on each car in -. In late - I began receiving massages from AHFS that just asked me to call them back. I was able to finally do that on - -. I had no urgency as they did not tell me why they were calling and I had no reason to think there was a problem with my account. On - -, they informed me that I was delinquent on - of my vehicles as they had not received the - payment. I told them that my bank shows that I did make the payment. They asked that we send them our bank statement and proof of payment. This was faxed to them on - - or -. I called them on the - and was told they had the documents and the payment would be posted. On - - I received another call from AHFS saying the payment had not been posted and we are concerned they are going to send this to collection. I have asked for this issue to be escalated with AHFS and I can not find a senior person there to talk with to resolve this issue.