Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Pennsylvania

I had an open account with SLS that required a balloon payment. I contacted the lender to request options for putting that balance on repayment. They told me there were no options. My husband, -, passed away - years ago. I am a - who lives alone on a fixed income. I hoped that the lender would be able to work with me to find a repayment arrangement that would work for both of us, however, they were not willing to provide any options. I then went to my local bank to apply for a loan to pay the balloon payment. That loan was approved and disbursed on - -, 2016 with payment sent directly to Specialized Loan Servicing LLC from my local bank ( copy of check is attached ). SLS did not process my check until - -, which was two days after the date of the payoff they quoted ( copy of payoff letter attached ). I then received a statement dated -/-/16 requesting a payment due of $120.00. I contacted SLS and they insisted I owed the


Today I am mailing them a check for - days worth of interest from -/-/- ( date of payoff quote ) to -/-/-, which should clear my account in full. Although I truly do n't believe that it took 23 days for the check to be delivered via US Postal service from -, - to - -, -. Had they processed my check timely, they would have had the payoff significantly prior to - -. It appears from my experience, SLS is not in the business to service their customers, but rather to bully them.