Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting Virginia

Have written you folks before about the incompetence, uncaring, and indifference of Bank of America and the charade they refer to as " customer service ''. Been trying to arrange a short sale of property financed by BOA in Virginia for the past several months. At one time, actually had a bonafide offer. Our loan # is -. The most recent agent assigned our tentative sale is - -, -, ext. -. She sent us a ltr regarding same on - -, -/-/- Attempts to contact her have failed. Prior to her supposed assignment, we were told to call or contact : - -, - ( ext. - ) ; - -, - ; - -, - ; - -, - ; etc., etc., etc.


ask his help. I was told ( albeit politely ) " he knew nothing about mortgages ''. If I 'm not mistaken, in - when the real estate market crashed badly in a number of states ( including - where we had recently purchased a home ), BOA was - of the institutions that received federal financial help and assistance. ( My wife and I did n't receive any such help and truthfully, did n't expect any. ) -. At present, we 're not sure if said " short sale '' offer still exists. We do know our realtor is trying hard. We 've never had an offer before in over five years. - would think when and if such an offer surfaced that BOA would take aggressive and immediate action to close the deal. But, now we 're in the - century and everything is different. Glad I 'm old. So, I 'll continue to try and make phone calls to BOA and sadly continue to make mortgage payments.