JPMorgan Chase & Co. Bank account or service department,
Checking account Deposits and withdrawals New York
Re : Discriminatory Practices This Formal Complaint is against JP Morgan Chase Bank and the Bank Manager - - -. On -/-/16 at approximately - - I entered the bank ( - - - - ) to make a deposit. While standing on line, a customer in front of me walked up to the bank teller and handed the teller his money and deposit slip only, and his transaction was processed. I walked up to the teller and handed my deposit slip and money to him. He immediately requested to see my I.D, I then politely asked why do I have to produce my I.D and the gentlemen standing at the teller window next to him did not have to produce his I.D . He replied " that 's a business customer and they do n't have to show their identification '' I then requested to speak with the bank supervisor.
'' He then stated " some customers do n't have to show their I.D because it states KNOWN CUSTOMER on their account. I then replied that does not make sense. He then stated in a boisterous manner " I know my bank policies do you '' I then asked, am I 'm being targeted because I 'm -. He replied in a very condescending matter " I 'm offended that you would say that because I 'm - - and I 'm darker then you '' I then requested his business card, which he gave me. I then made my deposit with my I.D and left the bank. I received - different explanations has to why I had to show my I.D and the - male customers did n't. For over 10 years I 've been doing business with Chase Bank
JPMorgan Chase & Co. customer in New York
May 22, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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