Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account West Virginia

I was in the process of refinancing and was asked by the lenders to provide pay-off documents. I was further informed that once pay-off documents had been received, I would not have to make the next two ( 2 ) mortgage payments or words to that effect. Later it was revealed that that was in correct and that I had to make - 2016 mortgage payment. Partial payments were made after due date. FREEDOM Mortgage had reported to credit bureaus that account was 30 days late. This was no fault of mine for I was led to believe that I would not have to make - 2016 payment, but proceeded to make payments. Based on this situation FREEDOM Mortgage emailed me stating that they asked the credit bureaus to remove this comment. As of - -, 2016, credit bureaus reports account as 30 days late. Received banking statement showing that one payment was received on - -, 2016, but not cashed until - -. Investigation revealed that the other payment ( $700.00 ) still had not been cashed. Bank recommended to stop payment on $700.00 and to contact FREEDOM Mortgage over the phone and make payment. This caused further delay in processing -/-/- payment and I am being penalized. Lenders will not proceed with refinancing until this 30 days late is removed.