Comerica Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

Comerica Bank account or service department,

Other bank product/service Making/receiving payments, sending money Oregon

I am on social security. I get my funds via a direct express card that SS insisted I use. I get no bank statements as they cost money I do not have. I called direct express the automated line to see why I had no money left. I ended up talking to a very helpful clerk who very patiently found 3 problems on my account. 1 - company 's were continuing charging me when I had cancelled the services 3 days after signing up on line. So at first the clerk thought we were just dealing with a one month issue.however she took it upon herself to check back and it turns out they have been charging for services I have not received .I had cancelled The clerk opened two tracking numbers then had to cancel them and finially told me to just write it up and send to them. And I need to get the cancellation date and the confirmation number as well. Ok I have done that I have been cking monthly with direct express. What I was told today after I had given them my SS birthdate address phone number to the - person I talked .this


All three company 's started this charging in -. The rep and I on the very first one filed for all - comoanys. And it took me too long times up but wo n't tell me the required time frame which does not matter as they were all done at same time. Now I have already called merchant got can date and conf number and sent to direct express but it 's not I. There notes sorry. Therefore I did n't do it so I ca n't appeal them. This over - dollarrs I 'm being overcharged for service I did n't receive. Now direct wants one paper for each charge this is lydicrous. Rent to own.- and -. Details - said free credit report but was - for one mo then - and - monthly if I happened to spend myoney b4 they got they would n't get for that Mon I opened on - --cancelled -/-/- with - - number - - - - -. Charged - -,-/-/- -,- -,- - -. Rent to own said would have house rto but they only had foreclosures.opened - - cancelled -/-/- conf - - - - - - - - - - - -. - opened - -, cancelled - - -. - - -. Banks track number last -,. I now pay for my Mon statement. How many ither - seniors r getting ripped off as well. I just want ant my money back that 's all.is that too much to ask.

Comerica customer in Oregon
May 19, 2016

* Source: CFPB Complaint Database

Comerica response to complaint:
Closed with monetary relief

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