Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Illinois

I have a dispute with - - over a a cancellation fee they are charging me. The merchant has provided capital one dispute team, with inaccurate false information and Captial one 's dispute account managers are not doing their due diligence in investigating the situation. I have been told misinformation since - -, 2016 and my last encounter with the rudest account manager i have experienced there is what has drawn me to file this complaint. He proved to me that they are not reading the submitted materials. They are interpreting hard facts in the favor the merchant. THe last account manager, Said he was the HIGHEST person I would be able to talk even if the information he provided was inaccurate. I asked him for his name and ID and his name is -. His attitude and knowledge exemplifies the on going problems that Cap One has with proving customers with accurate, timely information.