TD Bank US Holding Company Bank Account Or Service Complaint

Checking account Using a debit or ATM card

TD Bank US Holding Company Bank account or service department,

Checking account Using a debit or ATM card Pennsylvania

I purchased concert tickets via an online ticket service ( - ). Almost 2 hours later my bank account was hit for $700.00. Upon discovering it I contacted the bank and asked how they could allow this without my knowledge. They stated that they would send it to their fraud department and it could take up to 10 days. This left me with $0.00 money in the bank and nothing to live off of. The transaction came out as - - but upon calling - and talking to numerous people we were told that they did n't have any transactions from our card. This was used as a Debit Transaction so someone got a hold of my expiration date, security code and number. The only online purchase that was made with this card was to buy the concert tickets. Now, we were told that even though the $700.00 says pending on our account they in fact have our money but neither TD Bank, - or - - is claiming any responsibility nor do I know if or when I will even get my money back.

TD Bank US Holding Company customer in Pennsylvania
May 16, 2016

* Source: CFPB Complaint Database

TD Bank US Holding Company response to complaint:
Closed with monetary relief

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