Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Hawaii

In - - I applied for a mortgage refinance 5 year ARM from Quicken-. The process of getting their loan meant that I had to deal with numerous inconvenient calls at all hours of the day from - plus company team members, causing hassles, confusion and doubt. Most times I received a recording when returning a call, even when calling back within 5 minutes. After an arduous 3 1/2 month process, it was ending. I signed the loan documents and they were notarized on - -, - a.m. I found the company 's Right To Cancel ( rescission ) forms gave me the option to rescind within the three days after I signed. Considering what I went through, I decided to rescind that same afternoon and immediately FA-ED the company 's forms using the FA- number provided attention to the " Director of Accounting '', as indicated. The FA- did not go through and gave a " line busy '' error message, " make sure the recipient 's FA- machine is ready to receive FA-es ''. I called the company and got their recordings. I searched for the phone numbers in the loan documents and online, as no phone #


signed, I emailed the company their FA- number was not working and requested assistance to rescind. I added I mailed the forms postmarked -/-/- and provided the USPS tracking number, but I still wanted to fax to expedite. I asked the company to email a working fax number. On -/-/- Instead of giving me the fax #, the company emailed they would refer me to another team member. Then I received a phone voicemail with their office and cell # 's to call back, no FA- number provided, and no one picked up when I called back a little later. I left yet another phone message and email requesting assistance to rescind. By -/-/- - I received a phone voice message with a fax, but it was the same bad FA- # and too late deadline passed. Then I received an overnight mailing/letter dated -/-/- from the company saying that THEY were canceling the loan, adding insult to injury. I emailed them, received an apology by the name on the letter stating letter sent in error w/ acknowledgment I am the one rescinding the loan. Finally I noticed my personal - account webpage posted a new mortgage debt posted the amount of the rescinded Quicken- refi loan. I immediately emailed the company informing them of their error and asked them to please remove it. After an exchange of emails, the company said that the new Quicken debt had been posted because they had not received a copy of the rescission request within the 3-day window. This was incorrect. The instruction on the forms stated I could fax or mail w/postmark before the deadline which I did and notified them. Furthermore, Quicken did not assist me in submitting my rescission in a timely manner. Their actions added greatly to my distress and the ongoing stressful state dealing with them. After explaining and explaining the company finally acknowledged their error, but added that they did n't know how long it would take to remove the new debt from my personal - account page. My hope is with this communication, fair practices and protection for all consumers.