Guaranteed Rate Mortgage Complaint

Guaranteed Rate Mortgage department,

Conventional fixed mortgage Settlement process and costs South Carolina

The company did not follow state/federal guidelines regarding providing final numbers for closing. We did not receive the final numbers until 15 minutes before we closed, versus the legal guidelines to provide us those numbers 72hours before. Additionally the numbers that were provided to us 15 minutes before closing, were over $3500.00 more than what we had discussed the previous day. We then had to bring that difference unexpectedly to the table for closing. The company also charged us $810.00 for an extended rate lock guarantee. This was not discussed and closing was held up by their inadequate filing of our documents, not because of us.