SunTrust Banks, Inc. Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

SunTrust Banks, Inc. Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Georgia

Several years ago, I went through a divorce and had to sell my marital home through a short sell. At that time, I had a equity line of credit with SunTrust Bank. They refused to forgive the debt and negotiated with the buyer for me to assume $16000.00 of debt to be re-paid over a ten year period. I have now reached an age and point in my career where I need to settle down and buy another home as I prepare for retirement. I made an offer of settlement and the bank will not return my calls or when they do, have lost my file.

SunTrust Banks, Inc. customer in Georgia
May 13, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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