Ocwen Mortgage Complaint

Ocwen Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

I recently changed banks and changed my banking information on - website. I got an email saying they have received my payment on -/-/2016. I checked their website and it showed my payment was current and my next due date was -/-/2016. I noticed the money was not taken out of my bank account so I thought maybe it was just a delay. 10 days later -/-/16 I got a letter saying there was a problem with my payment information. I checked the website and it now said payment was overdue. I submitted payment again and called ocwen customer " service ''. I was told that my payment was submitted and there was no problem with it. When I told the customer rep that they did not take the money out of my account and asked why, I was told that the payment did not go through the first time due to a problem with my bank but he could not tell me what it was. I told the customer rep that they need to update their website as it had incorrect information on it which caused me to assume everything was OK. He said I was being charged $59.00 for the payment being returned even though I was told the payment was current and the website reflected that. I told him to cancel my current payment until I figure out what was going on so I did not get charged this ridiculous fee again and he told me it was too late to cancel the payment and I will be charged the fee again. So I am being charged $ -+ in fees for - mistakes and do not believe this is fair. On top of that I sent in a request to have my escrow account removed and was denied due to false information from their escrow department. My loan to value ratio is - % but they had it at - % even though I offered to provide proof of my appraisal value.