Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Florida

Co-borrower on - private student loan and the debt is past due. I have made several attempts with the lender to adjust the payment amount but they wont do it. I sent a cease and desist letter to the lender to stop all calls unless they were taking a specific action on the accounts. They are still calling after receiving my letter. They called on -/-/2016 at - - from - and I told them I had a cease on all calls. They said they can continue to call. They called again on -/-/2016 at - - from - and they were told to cease all calls because the letter is on file. They still refused to stop calling.


I called the same phone number back on -/-/2016 and -, Emp # -, answered and I had a discussion with her about ceasing all calls. She said that only applies to automated calls. She hung the phone up. I called back again on -/-/2016 and - answered the phone. I asked to be transferred to a supervisor and he would not answer my questions or transfer the call to a supervisor. He eventually said a supervisor would call back. A supervisor called back and said that the Fair Debt Collections Practices Act gives them permission to still call even though I have given them a written letter to stop calling.