TD Bank US Holding Company Credit Card Complaint

TD Bank US Holding Company Credit card department,

Customer service / Customer relations Virginia

I recently have tried to stop or change my auto-payment arrangement with Nordstrom rewards credit card. During the week of -/-/- through - I signed onto the Nordstrom website on four occasions and was unable to either drop auto-pay or change the payment amount from the full card amount to a lesser amount. I called three times during that week. On the first call on - -, I was told by the Nordstrom 's rep that the problem was my Safari browser. So I downloaded - and - and was unable to change the auto-pay arrangement. I called back a second time on - - and was told that Nordstrom had a website issue. This time they provided me with a fax number to cancel/change the autopay of -. I faxed the request on - -. On - - or - I checked online and nothing had changed - the autopay was still in place and I was still unable to change the payment amount from the full statement amount to a lesser amount. So I called Nordstrom again and this time they : a ) verified that there was a website issue and b ) took a verbal change


the form explaining that the website DID NOT WORK. NOW, yesterday, -/-/- I received ANOTHER, DIFFERENT FORM IN THE MAIL, BASICALLY lecturing me again to make changes online and saying that nothing would change until I either made the changes online or mailed in this second different form. NOW I HAVE NO IDEA WHAT IS GOING ON!!!!!!!!! Have they changed the amount I am supposed to pay from the full statement amount to $1000.00 for - -? Has the autopay been cancelled all together? Am I still going to pay the entire statement amount? WHAT IS GOING ON???????? After three phone calls with different instructions, multiple letters telling me to do different things, and a nonworking website I have no idea. Finally, if no payment is taken out I do not want to be penalized for a late payment because I have repeatedly tried to fix this and pay more than the minimum. Nordstrom card services are treating me horribly.