Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

This is a continuation from my report/comment of last month ( early - ) regarding Nationstar Mortgage. This was case -. I was told by -, from the Escrow department, on - that I would be getting an email that day explaining how the company calculated my new monthly payment, but as of this date I have not received that information. I called the company on this date because I had not received a monthly statement to make my payment for -. The message on the line as I waited in the phone cue was that my account was overdue! Just like last month. The amount it said I owed was over $4000.00. This was not the case, as I learned in the course of this conversation. - said they put my payment from - in suspension, did n't give me credit for it, because it was a " partial payment. '' This payment was $2100.00 made on - and confirmed through my bank, -. This was hardly late, paid on


In fact, a statement from -, dated -, said $2100.00 was my monthly payment amount effective -/-/16. Another statement from - dated - confirmed this monthly amount. And another on - confirmed this amount. All of these were on the company 's letterhead. So why did the company suspend this payment on -? They must have planned on reviewing my Escrow and refiguring my monthly amount, other wise why would they not give me immediate credit for $2100.00 on -? There should have been no message on their line that I owed a balance. I would like this cleared up. - explained that they refigured my Escrow again in the middle of - and found a mistake and changed my monthly amount. This is the third time they refigured it in the past few months! He said they went back and refigured my Escrow this most recent time because I asked them to do this. I did not ask them to do this. As a result, he said, they found a mistake in the interest rate, which was too low, and made an adjustment increasing my payment. I want to see the evidence of this. My note says the interest rate can only go up once a year. What I did ask them earlier was why my payment had gone up back in -. They said then that my taxes and insurance had gone up! My taxes only go up in the Fall. I checked with the assessor 's office in LA and they said that there had been no increases. The insurance also only goes up once a year, in -. I checked with the company and they said no increase was given. So I would like to see evidence of how they computed these - increases. Plus I would like the situation cleared up regarding the alleged lateness and lack of payments. I will mail the documents referenced here. Per JC I sent my - payment - for $2200.00. On the phone he said this was my balance. As I mentioned I had not received a monthly statement. On the phone with him - he took my payment for $180.00 to make up the difference caused by the latest Escrow refiguring that I had no knowledge of ( I have a confirmation number ). My account has to be in balance. How can a company put a payment in suspension because it is allegedly partial before a decision is made to change the amount?! This appears intentional Also I noticed that several thousand dollars have reduced my principal but I have never sent payments to the company to reduce my principal.