Specialized Loan Servicing LLC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Specialized Loan Servicing LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

To whom it may concern, This complains is against SLS, a mortgage servicing company. This company bought my mortgage on - - from - mortgage. I received a letter dated - -, - from SLS servicing company stating that my Condominium Unit Owner was expired ; I thought they were talking about the Hazard and Flood and I faxed it to them. After a call, I realized that they were talking about - which I do n't know what it was, I never heard about it in my 10 years and - different lenders in the property. I just requested the document that demonstrates that I " MUST '' have it but that never happened. If it is by law that I needed I just request in my letter to send me the appropriate law information I will proceed accordingly. From this letter I mentioned I did n't receive another - until - -, -. What I received was a letter warning that they will buy the insurance from me. In the meantime, I kept


Later on, a letter dated - -, - stated that they bought the policy, the policy document has the issue date at the bottom ( attached ). What really surprised me was that the cited policy even thought was bought in -, started from -/-/- and expires on -/-/-. IS THIS POSSIBLE? SLS after this distasteful issue they proceeded to added this amount to my escrow account. I refused to believe what they did, but it 's a fact. At the end of - I decided to buy - on my one to avoid another disaster, but was in vain. I bought an - policy from - - and - Insurance Company for the expensive amount of $1000.00 for a small condo. I planned to pay it in - quotes. Few days later I saw this amount also in my escrow account, later I got a check for the down payment amount. When I called the insurance company they explained that my mortgage company paid it in full. Not a phone call, not a notification. I have never received a call from this SLS servicing company, ( once I asked why they do n't call and the answer was they have millions of customers and do n't have time to call ). I know there are so many wrong procedures and the internet is plenty of complaints about SLS, public records of fraud and mistakes. As a result, my escrow account is now negative in more than $2.00, - dollars. My biggest concern is why SLS charged me the insurance from almost a year retroactive when the first communication is dated - -, - ( attached ). Thank you in advance.

Specialized Loan Servicing LLC customer in Florida
May 09, 2016

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

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