JPMorgan Chase & Co. Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

JPMorgan Chase & Co. Bank account or service department,

Checking account Problems caused by my funds being low California

On - - 2016 two payment were made from my account # - for $60.00 # - for $100.00 I had a deposits that day that covered all the payment I made. I did some shopping. Leaving my balance at $29.00. On - - a payment went out for $54.00 leaving me with a negative balance. Not a big deal seeing home I had - direct deposit getting ready to go through. At - I checked my balance it was over $900.00 showing both my deposits and no over draft fees. The chase employees have always told me that as long as the deposit is in the account prior to - there would be no over draft fees. At - the account showed everything going through fine. The next day they hit me with - overdraft fees totally $100.00 dollars. - of the items causing the overdrafts were items that has went through days prior at which time they went through the amount was deducted from my account at that time. And the balance in my account reflected those deductions days prior. After going through all my transactions I learned that the actual over drafted amount of $54.00 dollars that I was worried about causing a fee went through fine no overdraft fee. Instead they shuffled my purchased using my previous balance before the deposit on - -. They used the biggest transaction I made on -/-/- to put my account in the negative the then shuffled my transaction that had clear days prior to negative transactions and charged overdraft fees. Chase bank manipulated my transactions to benefit then and to drain my account.

JPMorgan Chase & Co. customer in California
May 04, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with monetary relief

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