Nissan Motor Acceptance Corporation Consumer Loan Complaint

Nissan Motor Acceptance Corporation Consumer Loan department,

Vehicle loan Taking out the loan or lease Arizona

I went to - - on - - and traded in my - Nissan Sentra for a - Nissan Rogue. I informed the sales associate and finance department that my payment was due that day and I did not want to be late, incur any fees or risk being taken to collections. I have always paid my account on time and more than the minimum payment. My - Nissan Sentra was financed through their own financing, NMAC. They recommended me to call NMAC and let them know that I had traded my car in and that the pay-off should be coming shortly. I did as instructed and left that day with my - Rogue. I had to come back to the finance department of - - on - - to re-sign the loan documents since I had financed through NMAC again. That same day I brought it to the attention of the finance associate that my car was still not paid off and going on seven days late. They informed me the payment was going to be sent out that day since I was signing the new loan documents that day. Multiple calls/texts had been exchanged prior to the vehicle


- had in fact failed to payoff my vehicle within thirty days of my original payment date, resulting with my credit score dropping over - - points. I sent an e-mail to - -, the GM of - -, on - - to inform him of my experience. In the e-mail I had requested that he take the necessary steps to address this experience and correct my delinquency on all - of my credit reports. This has taken me well over a year to have finally removed the delinquency and to try and repair my credit score. I never heard back from - - and my credit was never fixed so I moved forward. I filed a claim with the -. The response from - - was that it was my responsibility to follow up with the dealership to ensure the payoff was sent. After sending back a detailed verbatim response, - - had no further comment or feedback. Either - - or the - closed the case and listed my complaint as answered but unresolved/unsatisfactory.