Capital One Consumer Loan Complaint

Capital One Consumer Loan department,

Vehicle loan Problems when you are unable to pay Kentucky

this is going to Capital One auto finance - we have a loan with them for a vehicle first thing that happened we made a payment on line which was suppose to be free and was charged a - fee which they would not refund -second is that will not take either one of oour debit cards for a payment - so we either mail it or go thru - - - third even though it states you can call them - to - at - we can not get them to answer the phone - fourth the payments fell behind and about two weeks ago they came for the vehicle - my son called that same day and they gave him until -/-/- to make a payment to catch up and told him they would add the holding fee to the end of the loan - we made the payment thru - - - - and when he called the next day to get the vehicle back they sent it to auction - told him he would have to come up with the - holding fee now - they are saying they did not tell him that info when he talked to a rep two weeks ago and found out then what he needed to pay - it has been one thing after another with them -the last - people he had a hard time under standing what they were saying -