Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account New Jersey

The ordeal with Ocwen continues. I called Ocwen this past Friday to ask for the status on my claim : i.e. pending delivery of my closing documents such as stock certificate, proprietary lease, promissory note, loan agreement among others to be delivered upon completion of loan payment. The representative who answered the phone ; -, after placing me on hold for a few long minutes to research his system, indicated that there was nothing pending. There was no request for the closing documents anywhere in his system. When I indicated that I had received communications from - and - that they were expecting to receive the documents by -/-/- ( day of my call ), - did n't know who - was and said that - was at a different office. However, when I asked for his direct phone number, - realized that - indeed worked in the same office and transferred me to him.


When asked what had taken them so long to go after the documents they know or are supposed to know that they needed to deliver to me, he had no answer. How is that almost a year after the loan has been paid off, and Ocwen did n't know who the real owners of the loan are, who was the management company, etc. If I did n't state this on my last response, they would 've kept going after people I do n't even know. I strongly request that Ocwen release the closing documents they need to provide me upon receipt of full completion on loan payment and advise me when am I to receive them.