JPMorgan Chase & Co. Mortgage Complaint

Other mortgage Application, originator, mortgage broker

JPMorgan Chase & Co. Mortgage department,

Other mortgage Application, originator, mortgage broker Michigan

I am in the middle of trying to get my home refinanced through Chase. When I got their letter on my " credit score '' it was only - ( per them that was the score from - ). I contacted - and per them my score was - ( it is now - as of today -/-/2016 ). Before contacting Chase I asked several banks and credit unions about it being different. Per all of them it should not be. When I called Chase to ask why it was different, per them, the credit score is different for homes then it would be from a regular report. A different of over - points would effect my loan dramatically. Again Chase is trying to rob me of my hard earn cash and prevent me from refinancing my home. The last time they messed up my loan I complained to the CPA and quickly got a call from Chase saying they were investigating it. Later they said they found nothing wrong with my loan and escrow. However, all of a sudden my escrow was only $900.00 short instead of the $1600.00 they first insisted it was.

JPMorgan Chase & Co. customer in Michigan
Apr 22, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

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