Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Illinois

In addition to reporting us to the - credit bureaus, refusing to help us by acknoweledging our hardship due to the unforseen circumstances regarding job loss and devastating illness, and erroneously stating that we are two months behind on our mortgage when in fact-we are one month behind - - Nationstar has added at least fifteen late payment fees to our account. Each fee is $ --which -as of today would total an extra $1100.00 on top of what we currently owe. How does Nationstar think that we can afford to pay these exorbidant late fees when we are struggling to make our mortgage payments - specifically the payment that is one month behind - that Nationstar continuously adds the $75.00 per month late charge to? Nationstar staunchly defends it 's mercenary actions of gauging and blatantly disrespecting its customers by spouting company policy. They say they are there to help, but the only help that is offered would serve only Nationstar - and not the consumer. I understand why Nationstar has earned it 's publicly documented " - '' rating with the -.