Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Illinois

In Nationstar 's response to my complaints to the CFPB, they cited repayment plans offered to us on -, and -. The - 2014 plan split the one month that we were behind into - payments of $1100.00 to be added to our regular mortgage payment of $2300.00 for a total of $3500.00 for two months. The - 2014 plan was to split the one month behind into - payments of $760.00 to be added to our regular payment which would have resulted in - payments of $3100.00. In my first complaint to the CFPB, case number -, I stated that " The only plans Nationstar offered were plans that we could not afford. However, in their response to me and the CFPB, Nationstar invoked said unaffordable plans in an attempt to defend their stance that they had offered assistance to us, when in reality they offered nothing. At the end of the aforementioned response that Nationstar sent, a telephone number was included for " - - '' from the " - ''. ( - ) My husband attempted to call this " person '', from Nationstar 's home office in " Texas '', and was re-directed to the -.


to be connected to " - - '', we were told that no such person nor extension existed - however we could be helped by the agent who answered the phone. When we asked the agent what office he was speaking to us from, he stated that it was an " offshore location ''. We asked which offshore country? He evaded our question for as long as he could before he finally admitted he was speaking to us from the -. Again - MUCH, MUCH MORE OFTEN THAN NOT, THIS IS THE CASE. We like thousands of others across the - - based on what we have read in the newspapers and on the internet - think that the Texas address for Nationstar is a shill for the real headquarters, which we believe is in the -. If this is the case - ours, as well as thousands of other American mortgages - are in the hands of a foreign country. Perhaps this is the reason Nationstar is unwilling to assist its American customers. To deny us assistance in making our mortage payments more affordable, it serves - in the long run - to further weaken the American economy.