Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Illinois

I submitted a complaint about Nationstar Mortgage to CFPD ( case number - ) regarding their refusal to work with us regarding modifying our mortgage payments due to the hardship suffered pertaining to my husband 's job loss because of the sudden closing in -, - of the company that he had worked for years. Nationstar 's response was to submit to CFPD our payment history and a repayment plan from -. The - repayment plan was entered into prior to a - illness which nearly killed my husband in - - - and the subsequent loss of his newly aquired job ( - - ) due to the duration of the illness, -, and - assocated with the severity of the illness in -/-/-. Nationstar was apprised of the illness and job loss - and the - my husband is required to undergo 3 times a week due to the - - he suffered as a result of the acute but devestating illness he endured. ( all of the aforementioned medical history is documented, and can be sent to you if necessary. ) In addition to continuing to flatly refuse to work with us to assist us in becoming current our loan - in their reply to our complaint - Nationstar defended its practice of continuing to send the intimidating foreclosure letters, harrassing phone calls, and the reports to all - credit bureaus every 30 days - and also erroneousy states that we are " approximately two months '' behind on our mortgage - when in fact, we are only one month behind. In closing, since we submitted our first complaint, we were informed that Nationstar has an " - '' rating from the - with - complaints rendered against them in the last three years. ( ratin scale is " - to " - ''.