Ocwen Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Ocwen Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Arizona

On -/-/2016 I sent my mortgage payment in for -/-/2016, on -/-/2016 Ocwen received my monthly mortgage payment for -/-/2016. On -/-/2016 the check cleared my bank account. My monthly payment breaks down as : Check # - ... ... total amount due for mortgage payment is $1200.00 ... ... total amount I sent to Ocwen for -/-/2106 payment $3000.00 ... ... I specified clearly on the check and on the monthly payment coupon for -/-/2016 sent to me by Ocwen, that I would like $1800.00 to be applied to the PRINCIPAL payment of the loan and the rest $1200.00 is for the -/-/2016 monthly payment. [ now out of the $1200.00 there is a portion of that, that goes to the principal ] On - I logged into my account on line and noticed that Ocwen failed to properly distribute my funds correctly. As you can clearly see, Ocwen applied all of my funds to the principal and nothing to the monthly payment. Since they have done this my account now shows that I still owe for -/-/2016, and in reality my account should next be due in -/-/2016. Yes, I am one month paid up on my mortgage payments.

Ocwen customer in Arizona
Apr 19, 2016

* Source: CFPB Complaint Database

Ocwen response to complaint:
Closed with explanation

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Contact Ocwen

http://www.ocwen.com/
(561) 682-8000
http://www.ocwen.com/contact-us-business-developme
1661 Worthington Rd Ste 100
West Palm Beach FL 33409
Ocwen
Ocwen

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