TD Bank US Holding Company Credit Card Complaint

TD Bank US Holding Company Credit card department,

Rewards New Jersey

On -/-/16 I discovered unauthorized charges from -/-/16 totaling almost $8000.00 & the loss of - in reward points. I immediately called TD to alert them of the problem. I was told to give them - hours to correct my account and that it was a widespread problem affecting numerous customers. I contacted the company 3 more times & was told different stories by different representatives. I sent a certified letter on -/-/16 requesting the money to be credited back to me and also to restore my reward points. The charges were credited back but the reward points were not. On -/-/16 I called to request a resolution to restoring my points and I was assured by them they would get back to me within a few days. No one has returned my call and TD has not restored my points, so I respectfully request the CFPB 's help in resolving this matter.