Capital One Mortgage Complaint

Capital One Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Washington

My significant other & I have been in a Loan Modification process for several weeks with Capital One after receiving a Notice of Foreclosure Sale. The last sale date had been set for - -, 2016, and because we had submitted paperwork, they moved the sale date out to - -. Last week, - -, we faxed them updated bank statements - the last documents they requested. This week Capital One said they had all the documents and that our file is now with the Loss Mitigation Underwriter. I have been checking the Trustee 's foreclosure sale website and it is still showing a sale date for next Friday, - -, 2016. I spoke with - on Thursday, - ; and - on - at Capital One and was told by both of them that - was going to contact the Trustee 's office & have the date postponed or canceled. Since, as of today, - -, the Trustee 's website had n't changed, I contacted them directly and they stated that had n't received any further communication from Capital One since the request in - for moving the date back to - -. I 'm interpreting that they had asked the Trustee to move it back approx. 30 days, which would put it on or around - -, 2016. My complaint is that since we are in a full loan modification process, they can not still be pursuing an active foreclosure process. This is dual-tracking and my understanding is not allowed.