Bank of America Credit Card Complaint

Bank of America Credit card department,

Balance transfer New Jersey

I wanted to transfer $5000.00 from my husband 's credit card account to my own. Through - -, I applied for a BankAmericard 0 % card and requested a balance transfer. I was declined. I 'm pretty sure I received an Adverse Action notice in the mail. I applied for a different 0 % card and transferred $5000.00 to my name. To my surprise, I subsequently received a BankAmericard in the mail. I cut up the card but decided to keep the account open to help my credit score. To my greater surprise, I then found that BoA had completed a $5000.00 balance transfer. So instead of the $ - that I intended to transfer to my name, I transferred $5000.00 to -, and then BoA - having declined my application - transferred another $5000.00, for a total of $10000.00. This was not my intent and may have a negative effect on my credit score. When BoA called me ( probably a welcome call ) I told them about the error and asked them to reverse the balance transfer. Over the course of 50 minutes 1. One representative failed to authenticate another rep who was transferring me between departments and did not know how to authenticate me without my card 2. I was given detailed instructions for reversing the error myself - had to point out that this was an - error and the bank needs to correct 3. Was told to come into a bank branch - again, this was a funds transfer done in error after my application was declined, told the rep that the bank has to correct After 50 minutes and the balance transfer department disconnecting me I gave up.