Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Pennsylvania

I was a mortgage holder with Freedom last year. I proceeded with a refinance that closed at the end of -, -. For some reason there was an issue between the title company payoff and Freedom. This resulted in an outstanding balance on my account ( which should have been closed ). I received a bill for - - and called Freedom immediately. I was told by the customer rep that it was an error and that the account should be closed. I then received a bill in - and called again. They were 'looking into it. ' After this call I engaged my new lender and their title company that had processed the transaction. I authorized the title company to speak with Freedom on my behalf. This whole issue was supposed to undergo a 'management review ' on -/-/-. This is more than four months after the initial issue. Since that time the review has been pushed back to -/-/-, and as of this writing ( -/-/- ) I have not heard of any resolution. I have spent HOURS on the phone with Freedom trying to resolve this. It needs to be corrected NOW. My credit score has also dropped by over a hundred points since this began.