Capital One Credit Card Complaint

Capital One Credit card department,

Rewards Florida

I had opened Spark Business Credit Card by Capital One Bank on -/-/16 and had limit of $ - due to excellent credit and done transactions total of $120000.00 on this credit card. The problem was that our business checking a/c at - - - had ACH Filter to stop ACH transactions which are not part of " allow '' list to stop fraudulent transactions. Hence, the payments we initiated through web portal of Capital One got denied to our checking a/c due to ACH Filter. In order for - - - Bank to add ACH Originators to " allow list '', they needed originator 's ACH Company ID number. I contacted the customer service of Capital One to get their ACH Company ID number but they were not aware of what this was and why it was required. Due to difficulty we encountered with Capital One, we decide to initiated the payment to our checking a/c held at - - and hopefully we shall


Few days later due to unsuccessful attempts to get Capital One 's ACH Company ID, we decided to use our money market a/c with - - that had no ACH Filter and all payments were cleared successfully at every attempt to this money market a/c with - -. Also customer service of Capital One did conference call with - - - three times to verify the funds and validity of account. Last week on -/-/16, Capital One bank decided to close the account stating fraud fraud suspension and saying the accumulated cash rewards $2300.00 automatically get forfeited. 100 % of the outstanding amounts was paid in full before due date. Capital One bank is not fair by denying to pay us the accumulated cash rewards of $2300.00 despite they charged merchant fees to vendor whom i purchased the goods from. If Capital bank is not willing to reinstall/active my credit card, then in all fairness they should : a. Mail me check of $2300.00 cash rewards as they earned full fees from the merchants that i purchased goods/services and they got paid by me in full before all the due dates.. b. Ensure that my credit rating is not affected in any manner I must have talked to Capital for 4-5 hours on 7-9 calls ( including - supervisors ) since we encounterd the 1st problem. Also was surprised to come to know during one of the conversation with their supervisor that the - conference calls which we did with - - to verify funds were not on record with Capital One despite they ( Capital One ) made immediate credit available!!