Ocwen Mortgage Complaint

Ocwen Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

For the past 4 years my mortgage company Ocwen Loan Servicing LLC has been sending me notices for escrow shortages. I always pay the escrow shortages to avoid a change in my mortgage payment amount. They send me notices stating that if I pay the escrow shortage my payment will remain the same, if I do n't my payment will be a higher amount. After I pay the escrow shortage they are supposed to perform an analysis after receiving the escrow shortage payment that will keep my payment the same without charging me for the escrow shortage ; however this is NEVER done. They in turn, automatically take out a higher amount for 2 or 3 months until I call and call and call regarding their mistake. THEN they make me wait 30-60 days before correcting the problem, but they never refund me the extra money they took, even though I paid the escrow shortage.