Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

A letter dated -/-/- from - - ( on my behalf ) was sent to Nationstar Mortgage LLC, with - straightforward questions. These - ( - ) questions are numbered - through -, and are listed as " Addendum '' on Page - of this letter. ( Attached ) Nationstar Mortgage LLC sent a reply dated - -, - ( attached ), which did NOT answer, or not so much as even respond to ANY of these - ( - ) questions. Moreover, the reply includes an attached 'Detailed Transaction History ' listing over - unexplained and unjustified transactions, of which some involve FEDERAL FUNDS, given to Nationstar Mortgage on my behalf, as part of a state run program called Keep Your Home California ( KYHC ). These unexplained and unjustified transactions to my mortgage account, totalizing over -, occur over a relatively short period of time of only 19 months from - - to - -. I have a right to know how these funds were ultimately used. 'Descriptions ' of these over - transactions include


PMT CORPORATE ADVANCE '', AND " MISC ADJ '' and require further explanation and justification, as they are confusing at best, and do not even so much as address the very simple and straightforward first question : " 1. Who paid my monthly mortgage payments for -/-/- thru -/-/-? " Lastly I sent Nationstar Mortgage LLC my -/-/- payment in the form of - ( - ) money orders by certified US mail. I made copies of the money orders BEFORE I sent them, and I ordered copies of the 'processed ' money orders from - AFTER Nationstar Mortgage illegally forged the money orders. To be clear, Nationstar Mortgage employees and their associates intercepted my money orders and forged them for their personal benefit, which is blatantly criminal behavior. I provided copies of the money orders before the forgery, and copies of the same money orders after the forgery, as well as copies of the US Postal Service tracking information, including the signature card which verifies Nationstar Mortgage LLC received the - ( - ) money orders. I also provided a copy of the police report which was filed. - ( - ) Nationstar representative ( - - ) has already acknowledged that the -/-/- payment was received, and another Nationstar employee ( - - ) has subsequently acknowledged that the Nationstar employee ( s ) involved were reprimanded. However, in the reply letter, Nationstar Mortgage now denies any involvement. This is outrageous! I subsequently sent Nationstar Mortgage LLC copies of the - ( - ) money orders BEFORE the forgery, and copies of these same money orders, showing the forgery, as well as U.S Postal Service tracking information as solid evidence that Nationstar Mortgage DID in fact receive my - - payment, and forge these money orders. A police report was filed and the criminal investigation is ongoing regarding the forgery of my - ( - ) - Money orders used to make my - - Nationstar Mortgage LLC.