Amex Bank Account Or Service Complaint

Amex Bank account or service department,

Checking account Account opening, closing, or management Nevada

My Bluebird card that i used for bill pay was compromised and in the end result bluebird closed my account and denied my claim. I went to - and loaded - bucks on my card i quickly realized the - i forgot to keep for gas. I went to stand back in line and the cashier pointed me towards the atm where i then withdrew the - dollars. While at the gas station in an attempt to buy a water bottle i realized my card was missing so i went back to - to find my card and was told the ATM must 've eaten it up. i then left got home and called bluebird while on the phone with the bluebired rep i explained that i lost my card and that i needed a replacement sent out the rep went ahead with my request and in the middle of conversing told me my card had a balance of - dollars left. I told her that must be wrong she then let me know that the transaction had just occurred while we were on the phone and that it was a - withdrawal, she asked before sending me over to


encouraged me to file a claim on the transaction as i was crying trying to figure out what to do. I filed the claim with the rep and was send a declaration of fraud to complete. i completed it sent it back waited - weeks calling and checking on the status of the claim on -/-/2016 a rep by the name of - told me the money would be in my account on -/-/2016. When i woke up this morning i got - emails from bluebird - stating that the dispute was declined the other stating that my account was closed with funds in them. When i called to try and find a resolution i was given the cold shoulder and told that there decision was written in stone and final i tried and tried to explain with no success. When i asked them why they could not give me a reason as to why they decided to deny me and then close my account. When i asked for the account number they told me they could not provide it. I took out a payday loan to pay my bills because i was told i would be credited today but instead i woke up to a nightmare.