JPMorgan Chase & Co. Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Wisconsin

In -, 2015 I was approached by the mortgage division of a bank about refinancing my mortgage. I was told that there would be absolutely no cost to me., which on paper seemed to be true. However the day before the closing I was informed by mail and by phone that because my previous mortgage holder had not not maintained the escrow account properly and the amount of the refinance would be $3000.00 more than what I owed on my house. I had my suspicions that the refi was no longer at no cost, possibly an instance of bait and switch. I wish I had not proceeded with the refinance but I went ahead with it, as it was still going to save me what to me was a significant amount of money. Two or three weeks ago now I received notice from the lender that my escrow account was short of funds again in the amount of almost another $1000.00. This is going to raise my monthly payment by an amount almost equal to what I saved by refinancing. Now I am convinced that something is not right and perhaps fraudulent.

JPMorgan Chase & Co. customer in Wisconsin
Apr 07, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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