Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management New Jersey

I have a CD maturing at Ally Bank in 2 days. I called to renew it. - told me she would renew a 5 yr CD @ 2 %, with a 2 month interest penalty for premature withdrawal. I asked her to put it in writing ( email ), she said she could not. Her word is good enough??? Are you kidding?? I suspect they are lying on the phone.