American Honda Finance Corporation Consumer Loan Complaint

American Honda Finance Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease New York

I made an electronic payment for both my - and my wife 's - on -/-/16, so I made - payment on each of the - accounts ( auto loans ). This is not a recurring ( automatic ) payment, it is a one time payment made on each account. The - charges were posted against my checking account on -/-/16. Now, today -/-/16, - identical charges were posted against my checking account. Honda Financial Services, without my authority, duplicated the charges, which has resulted in my checking account being overdrawn. It took me hours to contact them. They informed me it is an error and that I should be receiving a refund. They said it would not be the same day, and could not tell me when I will be issued a refund. When I asked how can you process the payments again without my authority, since I am not on automatic payment, I made a one-time payment on both account, Honda Financial Services did not have a response. I still have no answer as to when I will be issued a refund. The additional payments are not even listed on their website as a pending transaction. This is severely disturbing and should be investigated.