JPMorgan Chase & Co. Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

JPMorgan Chase & Co. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Georgia

My mortgage was a part of the perpiortery lending violations in - with Chase Bank. In - The federal Trade Commission performed a forensic audit on my loan and found several truth and lending violations. Chase in turn took - and put it in a balloon payment on the end of my loan, reduced my interest rate to 5 % fixed. Now, in - I was unable to make - payment, but have been paying every month lagging behind the - payment. Chase refused to assist me with the - payment. Chase sourced the servicing of my loan out to - - - - -. I have been trying to modify my loan with them since - -. I have sent tones of paperwork in to them at their request. Each month, they come back with a different person asking for the same paperwork in a different format. I send all the paperwork electronically through


I do not know what else to do. I can not sell or lease my house because the loan in - was more than the appraised value of the house. The lender appraised my house for $390.00 in -, and it was only worth about $190.00. I now have a loan more than my house is worth. The collectors at - are rude and nasty with the exception of - -. He understand my issue and can not explain why they keep asking me for the same paperwork over and over. I do not feel that - is following the rules of the Making Homes Affordable Act. When I asked to speak to a supervisor, she simply told me she could not help me and maybe I ca n't afford the house, to get out before it 's to late to sale it. I told her I invested my life saving in this house and that I was only - payment behind. She said too bad and hung up the phone. All of the documents I attached was sent to - from - to today.

JPMorgan Chase & Co. customer in Georgia
Apr 01, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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