Capital One Credit Card Complaint

Capital One Credit card department,

Transaction issue Georgia

I disputed charges on my credit card -/-/- with Capital One. It appeared my credit card information was stolen as there were almost $1100.00 in charges that I had never seen before in a period of two hours on one day. I notified Capital One and spoke to - different people confirming the matter. I was advised I would not be charged for it and the charges would come off my card. They did and a new credit card with a new credit card number was sent to me. The case was then closed. Fast forward to -/-/- and I received adjustments on my new card of over $1100.00 for those same charges!!! I called as soon as I saw that and after - minutes and no less than - representatives, I got nowhere. I received - different answers and a promise that a manager would call me to resolve this by the next day. No one called. I then tried resolving via online chat to no avail. That rep told me managers do not call customers ... I demanded to speak to their manager via chat who was of NO help. He refused to give me their legal department


kept repeating I must call in. I made it very clear I was going to resort to a complaint with the CFPB as I can not repay $1100.00 that I do not have. I am a - person with medical bills that must be paid or I die. I am devastated by all of this and just want it resolved. Capital One will NOT address the matter. They claim a letter was mailed ... I never got a letter. They will not resolve via phone ... I keep getting transferred or told I need to call back or placed on hold for large periods of time. Please help me. I do n't know what to do at this point.