JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Texas

I was informed that the sale date of my home was - -, 2016. I received - letters and a statement to call Chase Bank. I spoke with a representative named -. She informed me that the sale was put on hold on - -, 2016. Also, she told me what forms I needed to send in to complete my loan modification. She told me to call the attorney office - - for assurance that the sale was put on hold. When I called a representative informed me that they did not receive that information and they had a sale date of - -, 2016. I called this morning to see if my faxed documents were received and they informed me that they have not received my fax which i sent on - -, 2016. In addition the representative - informed me that my file is inactive and that they are required to let me know that when it 's 2-3 weeks out from sale date there 's nothing they can do to assist me. He stated that he does n't know where the representative - got her information from. My customer assistance specialist - - has n't been available to talk with me on both occasions. I have been given false and or misleading information, as well as deception. I feel as if my rights have been violated and security of my personal information as well.