Nationstar Mortgage Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Nationstar Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Oklahoma

On - - I qualified for the - - - - - - - AZ - Program, and was supposed to be in this program for the following 3 years, with the option of getting a modification on my mortgage as soon as my financial situation change for the better. The program assigned an amount of $38000.00 for my mortgage payments which was managed and disbursed by - - - -. - made the payments directly to my mortgage bank -, in the amount of $1600.00 and I was advised to send a monthly payment in the amount of $180.00 to - -. In or around - - - sold my mortgage to Nationstar Mortgage Acct. By around - - I contacted Nationstar and communicate my desire to restructure my loan and to keep my property, in return Nationstar sent and individual to evicted me from my home, furthermore nationstar sent me documents offering cash for keys in the amount of $3500.00 so I could re-locate, but this offer was never honored. I tried multiple vias to solve my situation and keep my property to no avail. By - -, - I was out of my property afraid that I was going to be destitute, but no representing Nationstar ever showed up to get the house keys and full fill their cash for keys promise. My calls were never answer or return and my belongings were on its way to the other side of the country. By - - I started receiving calls from nationstar saying that the property was still mine. Short story, Nationstar Auction my home in - and in - - I received a letter from nationstar stating that they were sorry for their mistake with no explanation of what happened or offer to compensate for their ineptitude and lack of professionalism

Nationstar Mortgage customer in Oklahoma
Mar 24, 2016

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
[email protected]
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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