JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Nevada

I have a home that I purchased in - in -, CA. The home was purchased for $320000.00 dollars with an - first and second mortgages. I was married in - and shared this home with my husband and step-daughters. In late - my husband was - and he could no longer work. Our financial situation worsened due to these circumstances and I began requesting loan modification assistance from the holders of my first and second mortgages ( - - and JP Morgan Chase ( Chase ) respectively ). I was told that could not qualify for a modification as I was current on my monthly payments and because I solely purchased the home my husband 's financial/medical circumstances bore no relevance. I explained I did not want to impact my credit rating by making late payments, I was told there were no other options. In - of - my husband passed away. His passing was extremely difficult as you would imagine, but in addition I was left with close to $50000.00 in medical debt related to his treatments and $15000.00 in debt we had incurred together trying to stay afloat during his illness. Unfortunately, the neighborhood my home is


longer manage the emotional strain of living in my home. I moved in with a friend and rented my home to a tenant. The rent received only covered the amount of my first mortgage 's monthly payment yet I continued to pay my second mortgage monthly payments. In - - the tenant stopped paying rent. I contacted the mortgage holders once again and was told since I was no longer living in the home they would not offer me any modification options. I was forced to stop making my mortgage payments and enlisted the help of a realtor to help me pursue a short sale. Since - of - the realtor has obtain - cash offers all of which were denied by the holder of my first mortgage. The lender states that the worth of the property is approximately $30000.00 more than any offer that has been made and is $65000.00 more that the value as stated by the - - -. These circumstances are distressing, but the reason for my complaint is related to the holder of my second mortgage, Chase. I have had no communication from them since - - despite them having my current contact information. Additionally they have not responded to any correspondence from my loan agent ( assisting with negotiating the short sale ) since beginning the short sale process. The - exception was my request for copy of my year - - form. The did provide me an email copy of this document. Yesterday, -/-/- Chase contacted my loan agent stating they have lifted the lien, but will not allow the debt to be cured by a short sale and that my second mortgage has been converted to a equity line of credit and I must pay their suggested balance of $30000.00 in full or via payment plan. I never received notice of or gave permission for this debt to be converted from a mortgage and have been working diligently with my loan agent and realtor to work towards a short sale option agreeable to both lenders. I am very concerned at the timing of this communication from Chase to my loan agent as there has been no response to any prior communication. It is not my intention to walk away from my financial obligation, but under the circumstances, my repeated, denied requests for assistance and my continued efforts to resolve this financial obligation legally and fairly I do not accept their change the conditions of my loan. I thank you for considering my complaint.