Experian Credit Reporting Complaint

Credit monitoring or identity protection billing dispute

Experian Credit reporting department,

Credit monitoring or identity protection Billing dispute Montana

Experian mislead me to believe that for $1.00 I would receive a copy of my credit report. They failed to reasonably advise me that a 7 day trial membership would begin and that I would be charged $21.00 at the end of the trial. Imagine my surprise when they debited my checking account. I am prudent when shopping and take time to fully understand what I 'm getting when I make a purchase. Experian was misleading and refuses to credit my account for $21.00. They are dishonest and should be required to adequately communicate all agreements prior to purchase.

Experian customer in Montana
Mar 23, 2016

* Source: CFPB Complaint Database

Experian response to complaint:
Closed with monetary relief

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