M&T Bank Corporation Mortgage Complaint

M&T Bank Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

In the midst of refinancing at another bank, my current mortgage was picked up by another bank thru an acquisition. The new bank is M & T bank. They marked me late for a mortgage payment. The month prior I set up a draft, which was taken out 4 days late. No issue with the bank. The next month it was never taken out. I attempted to login to the banks online service & was blocked. I have a print out of this. The payment is due, per the invoice on -/-/-. In this case - -. They marked me late - -. Interestingly, there was no late fee, but I was late for credit purposes. I learned about it from my banker doing the refi. M & T was no help at all. One person there said they attempted to contact me via phone regarding the draft.When I made a follow up call, the woman I spoke to had no phone number on file.