TD Bank US Holding Company Bank Account Or Service Complaint

TD Bank US Holding Company Bank account or service department,

Checking account Account opening, closing, or management New York

My wife and I have had a joint checking account/savings account at TD bank in -, NY. The checking account is called " relationship checking ''. It was opened on or about -/-/-. I looked up their different checking account plans and saw for the first time that they are not supposed to charge a monthly maintenance fee to process my accounts since I keep substantial sums between my checking and savings account held by them. I noticed that I have been improperly charged $ -/mth for almost 4 years. On -/-/-, I met with assistant store manager, - -, who acknowledged the bank 's error and told me she would look into it. They only credited me $100.00 instead of the almost $1200.00 that they had improperly charged as maintenance fees. On -/-/-, I met with Asst Vice President, - -, who said the bank would make no further credits to my account. He said that I should have seen the charge on my statements. I told him the bank was illegally profiting from its


First, I was never told that my " relationship checking '' account was " maintenance fee '' free. If I had been aware of this, I certainly would have disputed it years ago. Second, they opened the account and their computer program never should have entered a monthly fee in the first place. Therefore, an employee of the bank must have altered the program or my specific account to do so. Not only have I been defrauded by TD bank, but I am sure that I am not the only depositor who is or has been paying " maintenance fees '' unnecessarily since they do not advise their customers of any improper charges.