SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Maryland

Re Home Equity Line of Credit with SunTrust Bank We purchased our home in -/-/-. The mortgage and a Home Equity Line of Credit ( HELOC ) were financed by SunTrust Bank. In - - we refinanced the mortgage. In - - we increased the HELOC ( both still with SunTrust Bank ). -/-/- I merged the mortgage and the HELOC into - loan financed by - -. Therefore, both the mortgage and the HELOC with SunTrust Bank were paid off in full. On - -, -, a " Certificate of Satisfaction '' for the mortgage was recorded in the Land Records for - County, Maryland. A " Certificate of Satisfaction '' for the HELOC has never been recorded with - County. Any title search now will seem to indicate that the HELOC has never been paid off. A " Certificate of Satisfaction, '' which in effect is my receipt, recorded in -


I received - letters from SunTrust Bank ( dated - -, - and - - ) informing me that the HELOC had been paid off and that the appropriate information had been forwarded to - County ( letters attached to this complaint ). However, - County has no record of ever receiving this information. I have sent - letters to SunTrust Bank. The - one was dated - -, -. The - was sent via certified mail on - - and received by them on - -, -. I have received no response.