JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Advertising and marketing Washington

We signed up for a Southwest Airlines Rapid Rewards credit card through Chase Bank with the promise of - Rapid Rewards points if we charged $3000.00 on the card within the first few months. We did so, but only saw a little over $10000.00 Rapid Rewards points added to our statement. When we finally reached out to Chase Bank, we were told that our inquiry was too late. We only had 3 months to request the additional - miles and that time had passed. ( There was nothing in the agreement we received or signed up for stating that we had to call and request the points within 90 days or - of them would be forfeit. Everything indicated that using the credit card would automatically add the points to our Rapid Rewards account ). I spent over 30 minutes on the phone with Chase - my last conversation with a supervisor by the name of - - in - - ( he would not provide any additional identifier for himself ). We think that Chase should honor their agreement of providing a total of - Rapid Rewards points for the use of this credit card, and should be admonished and fined for these " bait and switch '' tactics of promising one thing and then changing the terms of the agreement. Their advertisement of this deal can found using this link ; -