Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Savings account Account opening, closing, or management California

I opened a savings account with B of A MANY years ago to compliment the checking account I 've had with them since -/-/-. I only opened it upon being assured that there were no monthly fees associated with it. And, indeed, there were none until, beginning - - -, BofA started deducting a $ -/month monthly fee. They never notified me of their intention of doing this, and I only noticed it in -/-/-. By then, I had paid - x $12.00 = $60.00 in fees. I phoned to complain and ask for a refund, but the agent only offered one $12.00 fee as refund. To her credit, that agent then also changed my account to another type of savings account where there are ( apparently ) no monthly fees in the future. I consider deducting funds from my account without a pre-notification to be tantamount to theft. If I had been notified, I would have closed the account, or changed to the type of account without fees. I escalated my complaint to - -, an " Escalation Manager '' who said that I " probably '' must have been pre-informed, and there was nothing he would do to repay the $45.00 that BofA by then had seized and not repaid. He could not demonstrate to me that I had been pre-notified - only his opinion that " it must have happened ''. He would not give me the telephone number of his manager, - -, for me to escalate further.