Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Loan servicing, payments, escrow account Pennsylvania

On - -, 2015 I received a letter from CitiMortgage stating The Making Home Affordable Program recently announced an expansion of borrower " pay for Performance '' incentives for eligible loans. I met all the qualifications and received the $5000.00 which was applied to the principle. This $5000.00 would have reduced my mortgage by $ - monthly. The form to accept this offer required my signature only ( see attached ) Received my monthly statement from CitiMortgage for $2000.00 instead of $1900.00 ( recast ) incentive the paper work I received and phone contact from CitiMortgage all indicated I received the recast and was approved. Called CitiMortage was assigned to - -. - - # # - E-T # -. She stated only I had to accept the offer but all must sign the RECAST paperwork, if stands to reason IF ALL MUST SIGN TO RECEIVE THE REDUCTION IN THE MORTGAGE " ALL MUST SIGN TO ACCEPT THE OFFER AS WELL. I feel like a VICTIM OF A BAIT & SWITCH SCHEME. Please help me Im - on a fixed income. $ - monthly may not seem a lot to some but it is to me.