Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Savings account Deposits and withdrawals Arizona

On -/-/- a " Small Balance Adjustment '' of $.00 was made on my account. After spending 45 minutes of my time and speaking with -, who transferred me to -, who transferred me to - who transferred me to supervisor, - I could not get a resolution. - informed me someone from escalations would return my call within 24 hours. This is the third occurrence of this nature. On -/-/- a " Small Balance Adjustment of $1.00 was taken from my account and again on -/-/- another " Small Balance Adjustment of $1.00 was taken from my account. After spending hours of my time trying to resolve the issue I submitted a complain to the Consumer Financial Protection Bureau on -/-/-. Per conversation with - - from Bank of America ( - - ). he informed this was a computer glitch and it would be resolved by -/-/-. The - " Small Balance Adjustment of $1.00 each were returned to my account. If this computer glitch was resolved by -/-/- why is it still happening on -/-/-? I was informed by your customer service representative that I am not the only person having this problem, like this should make me feel better. Why do I, as a Bank of America customer have to spent my time addressing the same issue month after month. You, as Bank of America employees get paid for your time. No one pays me for the time I spent trying to resolve this issue. I need a reason this keep happening and what you are doing to resolve the issue. Sorry, but a computer glitch does n't satisfy me because that does not seen to be the problem.